Return Policy

At Sands, our goal is to help you find the perfect products for your skin! If you have any questions or concerns about the application of your Sands product please contact us at or book a free appointment to consult with a licensed esthetician at


We sincerely apologize if you received any damaged items. Please contact us at and one of our representatives will be able to assist you with your replacement.



All products in unopened, unused retail sizes may be returned within 30 days of initial purchase for a full refund of amount paid, if accompanied by a Return Number issued by Sands Representive at All shipping charges related to the approved return are the responsibility of the customer. Shipping fees paid on initial purchase are not eligible for refunds.


Sands Advanced Skincare does not accept returns or exchanges for items not purchased through directly. Only items purchased on are eligible for return.


All returns must be sent to the attention of: Returns, with the return number written on the outside of the box and mailed to:



896 N Main St. NW

Conyers, GA 30012


Returns will be processed within 5 days of receipt of shipment. Electronic correspondence will be sent to the main contact on the account when the return has been processed.